At HERZ, we stand behind the craftsmanship and quality of every ring we create. Your satisfaction is our highest priority, and we want you to feel completely confident when purchasing from us — whether you select a ready-made design or a fully customized, made-to-order piece.

We offer a full refund or exchange within 30 days of the product’s arrival, including on all customized and personalized rings.

If your ring does not meet your expectations for any reason, simply reach out to us within the 30-day window and our team will guide you through a smooth and professional return process.

Eligibility & Conditions

• The 30-day period begins on the day your order is marked as delivered.
• Items must be returned in their original condition, free of excessive wear or damage.
• All original packaging, certificates, and documentation must be included to process a full refund.
• Returns that show signs of unusual wear or alteration by a third party may be subject to partial refunds or denial.
  

Craftsmanship Guarantee

Every HERZ ring is crafted with care, precision, and the highest industry standards. If your piece arrives with any manufacturing defects, we will repair, replace, or refund it at no cost to you.

How to Start a Return

To initiate a return or exchange, please contact our support team at info@herzjewelry.ca with your order number. We will provide you with clear instructions and a prepaid return label if available in your region.